FAQ

How can I make my water safe?

Because you cannot be sure if your tap water is safe, you may wish to avoid tap water. Filtering your water will provide you with better tasting and better smelling drinking water resulting in a source of healthy clean water that costs you less then bottled water.

What is the difference between tap water and filtered water?

The main problem with tap water is the chlorine, lead, cysts, pesticides, cryptosporidium, giardia and other contaminants that travel into it. Filtered water
removes the impurities from you tap water giving you pure clean fresh drinking water.

How often should the filters be replaced?

The average life span of a water filter cartridge is 12 months. We highly recommend that you replace your filter every 11-12 months.

How do I know when to replace my cartridges?

Our automated system will generate a reminder letter which we will post to you about a month before your filter cartridge needs replacing. We will also follow this up with a courtesy reminder call at about 12 months.

What is involved in a Service?

Flushing and sterilizing the filter and replacing your old cartridges with new ones. Takes less then 20 minutes for a service / maintenance.

Is there any cost involved in servicing my water filter?

The service is free of charge however you will be required to pay for the replacement cartridges.

I’ve got an existing water filter system with another company, are you able to service it?

This is not a problem and a request we receive on a regular basis. We stock cartridges for all brands of filters and are more than happy to help you in this regard

What suburbs do you service?

We service the Greater Sydney, Central Coast and Wollongong Areas (and can ship orders Australia-wide).